Gaslamp FX Return Policy

Only new and unused products are eligible for refunds and exchanges within 30 days of purchase less shipping charges (if applicable) with receipt.  

Ropes, PPE and items cut to length cannot be returned.  Discounted or Sale items are final and cannot be refunded.  Please return only items in brand new, unused condition, with all tags and packaging. Original order shipping charges are not refundable on correctly shipped orders.

Special order items may be subject to a restocking fee of up to 20%.

EXCHANGE POLICY

Exchanges can be made within 30 days of purchase with your receipt. If you need a different size, colour or specification, we will process a refund for the item and place a new order.

RETURNS

Please contact us at admin@gaslampfx.ca or contact us at (403) 998-5451 with the following information:

  1. Name
  2. Email address or cell number
  3. Order
  4. Item you want to return

We will send you an RA number to attach to the outside of your package along with the return address label included in your shipment or send your returns to:

  • Gaslamp FX Inc.
  • #111 Tuscany Springs Circle NW
  • Calgary, AB T3L 2N1

Please return items using a shipping method with a carrier that will provide tracking information and insurance. Gaslamp FX is not responsible for lost return packages. 

Returns will be processed once they reach our shop and inspected. Refunds and exchanges are typically processed within 2-4 business days of receipt of your return. We will notify you once the return has been processed. Refunds will be applied to original payment method. Refunds can take several days to be processed by your credit card company.  If you require faster turnaround, we will process a new order on your credit card and then issue a refund when your returns arrive and are inspected.